Using the Online Helpdesk Application
To use the Mass. Virtual Catalog Helpdesk application, go to http://www.massvc.org/ooz.
If you are a new user, you will need to register for an account. Click the “register for an account” link and fill out a profile. Remember to include all of your contact information so that Helpdesk staff can contact you if necessary. Once you have an account, you will be able to use this application to report problems or issues to the Helpdesk staff.
To report a new problem or issue, you must create a new ticket. To do this, log in to the Helpdesk at http://www.massvc.org/ooz. Once logged in, click the “Create Ticket” link on the left side of the screen.
A ticket form will appear - fill out this form with the appropriate information. Be sure to provide as many details as possible. Providing these details from the onset will enable us to respond more completely and accurately to your issue. Include any information you feel might be helpful, especially:
Also be sure to provide complete contact information for us to follow up with – contact name, email, and phone number. If you know that you will be unavailable, please give an alternate contact person as well as yourself.
Once you create the ticket, you will receive updates via the email address associated with your login. The emails will have a link to view the entire ticket—where you can see any progress or updates made by the Helpdesk staff. You can also add information to the ticket or respond to updates made by Helpdesk staff. You can log in to the Helpdesk at any time to view your ticket at http://www.massvc.org/ooz. You will always receive an email when an update has been made to your ticket by Helpdesk staff.
The Helpdesk online application also allows you to go back and review past tickets. This may be useful when encountering an issue that you know you have had before, but can’t remember exactly how the problem was fixed.
MAVC Helpdesk User Documentation
Need further assistance? Contact the Helpdesk: