Contacting the Mass Virtual Catalog Helpdesk:
Online: http://www.massvc.org/ooz/
Email: vchelpdesk@flo.org
Phone: 617.442.3191 (Hours Monday – Friday 8:00am to 5:00pm)
How To Use the Online Helpdesk & User Documentation
General Information:
Billing Tracking Form
Members Currently Lending and Borrowing
Non-print
media lending on MA VC
Reimbursement procedures for lending and borrowing library
Delivery Info:
MA VC Bookband
"Bookband Do's"
MAVC Bookband Sticker (Click here if you are using Internet Explorer)
To use the bookband sticker, save the image linked above. Resize as appropriate and copy/paste into a template for labels. Recommended labels are Avery® White Removable ID Labels for Laser and Inkjet Printers 6464, 3-1/3" x 4".
"Bookband Sticker Do's"
Courier
Delivery Routing Directory
Courier Info
List
of All Sites
MBLC
regional services delivery best practices (note point 10 regarding
packaging materials for fragile items such as DVDs and CDs)
FAQ and How To:
Contact information for the borrowing/lending library
Internal Server
Error
Item Does Not Arrive
Item Set to Shipped But Unable to Lend (Non Certified Borrower or Other)
Online Helpdesk Application (Instructions & User Documentation)
Received Request from Non-Certified Library or Non-Certified Library Patron
Request Cannot Be Found
Request Inquiry (by request number or by Title or Author Name)
Shipped Item Never Received
Mass. Virtual Catalog Users Group Listserv:
To sign up for the Listserv, please visit here.
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